BCFS Hill Country Resource Center: Where Collaboration Meets Compassion

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For someone who needs help in the Texas Hill Country – whether it’s counseling, crisis intervention, or education and employment assistance – traveling to multiple nonprofit offices around town to meet basic needs can be difficult, especially without transportation or the flexibility to miss work.

That’s why BCFS gathered local nonprofits under one roof at the BCFS Hill Country Resource Center Model is an innovative way to connect several nonprofit organizations and maximize their combined talents and resources. For the community, this means that those who are struggling have easy convenient access to a wide array of programs, services, and resources in one central location.

Services Available:

  • Counseling
  • Case Management
  • Emergency shelter placement
  • Literacy programs and educational support
  • Job training and job placement
  • Parenting support groups
  • Help for military veterans
  • Creative art therapy
  • Computer lab access
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Finding Her Way Home: Cassie’s Journey

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Cassie Carmichael’s high school accolades summed up in one word? Impressive.

She was offered academic scholarships by several universities, excelled on three sports teams, and worked as a lifeguard at the Baptist Encampment, all while maintaining strong relationships with family and friends. Her story is a triumphant one, but living that story was not always easy.

Child Protective Services took Cassie away from her mother, a heroin user, when Cassie was 14. While the separation was painful, Cassie says that her mom was “going down a path I didn’t want to be on.”

For Cassie, the hardest part was leaving her older brother. When Cassie entered the foster care system, her brother had just turned 18 and was not eligible to be placed in a foster home.

At first, Cassie rotated through a handful of foster homes in the Abilene, Texas, area. Since her brother also lived in Abilene, they were able to keep in touch. After a few months, Cassie was placed with the Mellings, a new foster family in Galveston – seven hours away. Cassie admits she had “attitude problems” about the move.

“I wasn’t really okay with being that far away from my brother because we’ve always had a great relationship,” said Cassie. “I kind of fought it and I didn’t want to be there.”

Even while Cassie was admittedly standoffish, the Mellings welcomed her into their Galveston home with open arms and lots of loving patience.

During Cassie’s sophomore year in high school, the Mellings decided to move to Brownwood, Texas, to be closer to family. The move also put Cassie 300 miles closer to her brother.

The Mellings made it a priority to help strengthen Cassie’s relationship with her biological family. When Cassie’s mom and brother came to Brownwood for her high school graduation, her foster parents invited them to dinner and made efforts to get to know them. “They really tried to connect with my family because they know how much it means to me,” she says.

Today, Cassie is a doting auntie to her brother’s newborn son. And now that she lives closer, she can visit often. “Every time I go over there, they make me change dirty diapers,” Cassie laughs. Diapers and all, Cassie loves spending time with her growing family. She enjoys taking her nephew to the park and “just having fun with him.”

The Melling foster home is a busy one by any standard: Cassie is the oldest in a household of eight, with four foster sisters and a foster brother.

Cassie is deeply grateful for her foster parents. “I love them so much,” she says. “They’re super cool and they trust me. They believe in all my goals and they know that I can do whatever I put my mind to.”

Cassie’s senior year of high school was packed with college entrance exams and a full academic workload, but she found time to be a member of the basketball, powerlifting and track teams and work as a lifeguard. Prioritizing her classwork while balancing extracurriculars paid off – Cassie was accepted to three universities, each acceptance letter arriving with an attractive scholarship offer.

Faced with a choice, Cassie signed up for college campus tours, starting with Angelo State University (ASU) and the University of North Texas in Denton. BCFS Case Manager Alexzandra Hust accompanied Cassie on the ASU tour. Cassie noticed most of the other students touring with their parents, but with her BCFS mentor Alexzandra by her side, Cassie wasn’t discouraged. “BCFS is part of my family!” she beamed.

Cassie fell in love with Angelo State and committed to attending ASU in the fall, accepting a $10,000 scholarship for her excellent GPA and ACT scores. She also plans on joining Angelo State’s Powerlifting Club.

With her freshman year of college in full swing, Cassie makes sure her busy schedule includes staying in touch with family.

“My foster mom would always joke with me, saying, ‘I’m going to make you take online classes because you’re going too far away!” Cassie recalls.

“It’s great now that I’m going to Angelo – she can come and see me all the time.” Passionate about helping people, Cassie plans to study psychology or social work.

“I’m just trying to go where God wants to lead me. I want to do social work so I can help kids like me. Then, I want to do psychology so I can work in drug rehab and try to figure out everything, from what kind of hold drugs have on people to where I can try to forgive my mom for all the stuff she’s done.”

“I feel like God put me here for a reason,” says Cassie. “Everyone has places where things happen to them in their life, and they don’t know if they’re going to make it. I feel like God tests us, and this is what He did: He put me in this situation because He knows what we can handle and that we can get out of it and make something of ourselves.”

The Preparation for Adult Living (PAL) program operated by BCFS Health and Human Services-Abilene helped Cassie transition out of foster care and become the strong, independent young woman she is today. PAL helps youth aging out of foster care learn valuable life skills like building healthy relationships, responsible money management, goal-setting and health & nutrition.

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Moms get a HEAD START In Their Careers from BCFS Education Services’ Head Start

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In Head Start classrooms operated by BCFS Education Services, 3- and 4-year-olds learn the alphabet, practice new vocabulary words and prepare to hit the ground running when they start kindergarten. In addition, learning opportunities outside the classroom – in the lives of Head Start parents – are also making a profound impact on the family’s quality of life and their future.

“We conduct family assessments to discuss the parents’ goals and help improve the family dynamic,” says Jhanirca Velez Ramos, a Family Specialist for BCFS Education Services. “If a parent would like to earn their GED, for example, I provide them directions for how to obtain it. I encourage them to follow through. I make myself available and follow up throughout the school year if needed. My real passion is empowering people.”

The federal Office of Head Start lists family well-being initiatives as one of the program’s three core services, alongside children’s health and early learning. So, when moms in two Spanish-speaking families of Head Start children in Seguin told their Family Specialist Jhanirca they wanted to learn English, Jhanirca was excited to help!

Jhanirca referred Ms. Hernandez and Mrs. Garcia to the local school district where they completed an English as a Second Language (ESL) course.

After working at a local restaurant for 10 years, Ms. Hernandez was finally offered a promotion. Confident in her new bilingual skills, she accepted the promotion to serve as a Team Leader. She doesn’t plan on stopping there.

“At first, I didn’t want to accept the job because I didn’t know much English,” she explains. “I wanted to learn a bit more English first and then accept the position. Now, I want to go back and learn even more, because I’d like to move up to another position at work.” While Ms. Hernandez was settling into her new role as Team Leader at the restaurant’s corporate offices, her 5-year-old son, Sebastian graduated from Head Start and began kindergarten at his local elementary school. Just like his mom, Head Start helped build Sebastian’s skills and cultivated in him a love of learning.

Mrs. Garcia, another Head Start mother of four, had always wanted to learn English. She picked up some phrases from her kids and from hearing other people speak, but had never taken English classes.

“I wanted to be able to help my kids with their homework, and develop myself more, and not struggle so much,” said Mrs. Garcia. “It’s beautiful to know how to speak both languages.” Mrs. Garcia, who works independently as a maid, hopes to use her new English skills to open her own cleaning business. “I want to gain my commercial license so that I can clean government buildings or stores,” she says. “To be able to expand and make my business official.”

Both mothers are grateful for the help that BCFS Education Services has provided.

“Head Start has helped us a lot,” said Mrs. Garcia. “My daughter has learned a lot in the classes, and it helped us learn how to be better parents. Everything (in Head Start) is very good, very organized. (Family Specialist Jhanirca Ramos) is always motivating us and pushing us to go further.”

Mrs. Garcia’s daughter, Paula, has also graduated from Head Start, ready for kindergarten. “She’s more prepared, she knows more about the routines of going to school,” Mrs. Garcia said of her daughter’s first year of elementary school. “She learned a lot, and while some of the other kids didn’t go to pre-K, she is a bit more advanced because she attended Head Start.”

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Kevin Howell Brings a Passion for Community and Family to BCFS Education Services

BCFS Education Services promotes school readiness by enhancing the social and cognitive development of children by providing educational, health, nutritional, social and other services to the whole family. None of that would be possible without the dynamic efforts everyday from our team Family Support Specialists.

One recent addition to our BCFS Education Services — Head Start team, Kevin Howell, has been making an impact with countless families in Comal County, Texas. Kevin’s unwavering desire to help students and their families comes from a lifetime of experiences that shaped him into the incredible person he is today.

Growing up in and out of children’s homes himself, he has an intimate understanding of the challenges students with unstable home lives may be going through. After two years in a children’s home, Kevin was fortunate enough to live with a member of his high school’s booster club–providing him stability and an inspiration to create lasting impressions of his own.

“I realized early on I was succeeding because I had been blessed to be in different positions,” Kevin explains. “It taught me different strands of parenting–things I would take or wouldn’t use from what I experienced…The people I lived with were pillars of my own upbringing, and I wanted to provide that to children going through similar experiences.”

Upon graduating high school, Kevin served his country in the military for four years. After completing his duties, he strived to contribute to the “it takes a village” mentality he held so dear to his own life. In the ensuing years, he would hone his skills across Texas school districts, spending three years as a teacher, and an additional three as an assistant principal.

Since joining BCFS Education Services in July, Kevin has taken a generalist approach helping wherever possible as he grows into his role. Working with five different classrooms and multiple families per week, Kevin finds himself assisting in everything from helping a student solve a puzzle to showing families how they can slightly augment an activity to become a learning moment for their children.

These aren’t just tips Kevin imparts on others. From day one, BCFS Education Services gave him ideas that helped enhance the educational opportunities at his own home. Along with his wife, Nikki, the Howells implement Head Start teaching with their three children: Austin (13), Emma (9) and Kenzie (5).

Furthering Kevin’s “it takes a village” approach, he is quick to credit his fellow BCFS Education Services team members for making his new role fulfilling and enjoyable. These people include Jennifer Torres and Megan Bilbrey, who helped from day one. Additionally, he credits Sonia Zigmond for doing, “a great job sharing the BCFS vision and how our family specialist roles tie-in with relationships to the family, and most importantly, the children.” One significant moment for Kevin came when he attended a town hall led by BCFS President Kevin Dinnin. “Just to see the spectrum that BCFS helps internationally–all the different facets–was eye-opening.”

As he continues with BCFS Education Services, Kevin strives to continue the program’s vision to ready and bring out the best in every family. Relying on advice he received years ago, Kevin knows that, “Confidence is born through repeated repetitions that are successfully completed. A child’s confidence is built through repetition after they’ve struggled…which lays a foundation for them to succeed later on.”